Sabiha
Lokhandwala,
where curiosity
becomes care.

I joined the University of Toledo's 24/7 IT Help Desk as an IT Specialist Level I and progressed to Level II before being promoted to IT Mentor. I deliver Tier I/II technical support across Epic Electronic Medical Record (EMR), Microsoft Entra ID, Active Directory, Group Policy, Omnissa Horizon, and Palo Alto GlobalProtect VPN — resolving 40–50 technical incidents per shift across 40+ Epic EMR modules for students, faculty, staff, physicians, and clinical personnel. As a mentor, I train and support 10+ IT Student Assistants, review ticket documentation, oversee triage and escalations, and build Power BI dashboards to track ticket metrics and operational trends, while collaborating with Philips vendors and overnight clinical on-call teams.

Engineering takeaway — calm, structured problem-solving scales, whether it's one ticket or twenty.

Wanting to better understand healthcare from the physician's perspective, I shadowed physicians in both Oncology and Internal Medicine at the University of Toledo Medical Center. I observed physician workflows, clinical decision-making, interdisciplinary collaboration, and the everyday challenges clinicians encounter. This experience reinforced my belief that the best biomedical engineering solutions come from first understanding the people who use them and the environments they work in.

Engineering takeaway — good design starts with understanding the people who'll actually use it.

During my co-op at The Campbell's Company, I independently ran 12-hour 2nd and 3rd shifts as Team Lead for V8 Energy during the first-ever V5 production run, coordinating 20+ operators and production coordinators per shift without direct supervision. I analyzed yield, downtime, and process performance using Redzone and Zarpac, conducted Final Product Investigations (FPIs) and root cause analysis, and developed the SOPs and technical documentation that came out of them. I also directed, filmed, and edited training videos for the V5 line, water chemical testing, and paste room operations, and supported seasonal hiring and onboarding for 200+ production employees.

Engineering takeaway — launching something for the first time means building the playbook as you go.

At Bionix, I contributed to the development of the SecureVac product line by designing and refining 15 medical devices using Creo through iterative design and engineering drawing revisions. I also executed product verification testing on sterile and non-sterile tattoo inks for quality assurance, processed Document Change Requests (DCRs) supporting supplier revisions and engineering documentation, and supported California Proposition 65 compliance through product documentation and regulatory updates.

Engineering takeaway — every design iteration is a small negotiation between function, safety, and manufacturability.

As an Intramurals Site Manager, I coordinated recreational sporting events by organizing schedules, preparing participant materials, maintaining event records, and managing equipment logistics. Working directly with participants, officials, and staff strengthened my organizational skills, adaptability, and ability to lead operations where teamwork and communication were essential to keeping events running smoothly.

Engineering takeaway — smooth operations are built quietly, long before anyone notices them.

As a Kids Camp Counselor, I created a safe and engaging environment by planning activities that encouraged teamwork, creativity, and confidence among children of different age groups. Collaborating closely with fellow counselors and parents strengthened my communication, leadership, and adaptability while teaching me the importance of creating positive experiences for every individual.

Engineering takeaway — leadership often looks like patience, first.

At SCHURTER, I got my first close look at how electronic components actually get built — watching fuses and other small parts move from individual pieces on the line to a finished product, then get manually inspected by hand before anything shipped. I spent time with the quality team learning how they tested finished components for resistance and conductance, and talked with people across the floor to understand how products moved from final inspection to shipping. It was research and documentation work on connectors and fuse holders, but the real education was seeing a product's entire path from raw parts to a customer's hands.

Engineering takeaway — quality isn't a final checkbox, it's tested into the product at every step.